Effective Date: 
Last Updated: [Insert Date]

At Synkron, your privacy matters to us. We are committed to protecting the personal information you share with us when engaging our engineering, automation, and industrial services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across our operations in Africa.

1. Who We Are

Synkron (“we,” “our,” or “us”) is an engineering and industrial solutions company operating across Africa. We specialize in plant automation, maintenance, design, and fabrication for the beverage, processing, and packaging industries.

Our registered head office is located in Nairobi, Kenya, with regional offices in Lagos, Nigeria, and other key locations across the continent.

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2. Information We Collect

We collect information to provide, improve, and secure our services. This may include:

a. Personal Information

• Name, company name, job title, and contact details (email address, phone number, etc.)

• Billing and invoicing details when services are purchased

• Communication records (emails, calls, messages)

b. Non-Personal Information

• Browser type, device information, and IP address

• Website usage data collected through cookies or analytics tools

• Preferences, interaction data, and session statistics

3. How We Use Your Information

We use your information to:

• Provide and manage our engineering, maintenance, and automation services

• Respond to inquiries, requests, or customer support needs

• Send updates, quotations, or technical documentation related to your projects

• Improve our website, services, and client experience

• Comply with legal or regulatory obligations

We do not sell or rent personal information to third parties.

4. Data Sharing & Third-Party Access

We may share limited data with trusted partners or service providers who assist us in:

• IT infrastructure and website hosting

• Payment processing and invoicing

• Logistics and spare parts delivery

• Marketing or analytics (when applicable)

All third parties are bound by confidentiality agreements and are required to handle your data securely.

5. Data Storage & Security

Your data is stored securely using cloud and on-premise systems with restricted access. We implement physical, digital, and procedural safeguards to prevent unauthorized access, alteration, or loss of information.

6. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Withdraw consent for marketing communications

• Request a copy of your stored information

• Object to how your data is processed

Requests can be made by contacting us at privacy@synkron.africa.

7. Cookies Policy

Our website uses cookies to enhance user experience and improve performance. You can choose to accept or decline cookies through your browser settings.

Cookies help us:

• Analyze website traffic

• Improve navigation and functionality

• Deliver relevant content to users

8. Data Retention

We retain your information only as long as necessary to fulfill contractual, legal, or operational requirements. When data is no longer needed, it is securely deleted or anonymized.

9. International Data Transfers

As a Pan-African company, data may be transferred between countries where Synkron operates. We ensure that such transfers comply with applicable data protection laws and maintain adequate safeguards.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The revised version will be posted on our website with the updated date indicated above.