Terms-STC-KE | Synkron Africa

TERMS OF SALE — SYNKRON TECHNOLOGIES LTD
T/A SYNKRON TRAINING CENTER

By submitting a Registration Form or Purchase Order, or by completing payment through our digital platform, the Customer accepts these standard terms in full. The complete Terms and Conditions are available at https://www.synkron.africa/terms-stc-ke.

Legal Entity: Synkron Technologies Ltd, a company incorporated under the laws of Kenya, trading as Synkron Training Center. Our registered office is in Nairobi, Kenya.

Scope: Synkron Training Center provides technical training and professional development on behalf of global original equipment manufacturers (OEMs), including but not limited to Siemens, Danfoss, ABB, Copa Data, Murr Elektronik, and Pilz. We serve both business and individual customers.

Digital Platform: Registrations, evaluations, and online payments are processed through https://trainingcenter.synkron.africa. Online payments are processed via Paystack. By using the platform, you agree to its terms of use and this Agreement.

Order Acceptance: A binding contract is formed upon Synkron Training Center's written Order Confirmation or upon confirmation of payment through the digital platform. Synkron Training Center may decline any registration without liability.

Pricing: Course fees exclude VAT, duties, and local taxes unless expressly stated otherwise. Fees may be adjusted for documented cost increases exceeding 5% before course commencement.

Payment: New customers — payment in advance. Approved corporate customers — Net 30 days from invoice. Online individual registrations — payment in full at the time of booking via Paystack. Late payments incur a recurring fee of 3% per month (36% per annum) on the overdue balance, accruing month-on-month until settled. A 5% early-settlement discount applies to corporate invoices cleared within 15 days.

Course Delivery & Risk: Course dates are estimates subject to instructor availability and minimum enrollment. Synkron Training Center may reschedule if minimum enrollment is not met. Risk in physical course materials passes upon handover. For on-site training at the client's premises, the client shall provide suitable venue, IT equipment, and connectivity.

Title: Ownership of physical course materials remains with Synkron Technologies Ltd until full payment is received in cleared funds. All intellectual property in course content remains the property of the respective OEMs or Synkron Technologies Ltd.

Attendee Substitution: Corporate clients may substitute attendees up to 48 hours before course commencement at no charge. Individual registrations are non-transferable.

Cancellation & Rescheduling: Cancellations more than 30 days before course date incur a 15% fee; 14 to 30 days incur a 25% fee; less than 14 days incur a 50% fee. No-shows are non-refundable. Rescheduling requests within 14 days of course date are subject to a 10% administrative fee. Where the Customer is a Consumer, cancellation terms shall be fair and reasonable in accordance with the Consumer Protection Act, 2012.

Certification: Certifications are awarded by independent third-party bodies or OEMs. Synkron Training Center facilitates examination registration but does not guarantee certification, exam success, or specific outcomes.

Confidentiality: All Customers, whether businesses or individuals, are bound by the confidentiality obligations attaching to proprietary OEM and Synkron course materials. Course materials may not be reproduced, distributed, recorded, or used to develop competing offerings.

Data Protection: Personal data is processed in accordance with the Kenya Data Protection Act, 2019. Our Privacy Policy is available at https://www.synkron.africa/privacy.

Liability: Synkron Technologies Ltd's total liability is limited to the course fee for the specific training giving rise to the claim. Synkron is not liable for indirect, consequential, or economic losses. Nothing in these Terms limits statutory rights under the Consumer Protection Act, 2012 or the Data Protection Act, 2019.

Governing Law & Disputes: Governed by the laws of Kenya. Disputes shall first be negotiated at senior-management level for 30 days. Unresolved disputes shall be finally settled by arbitration in Nairobi under the NCIA Arbitration Rules.

SECTION B — FULL TERMS & CONDITIONS

1. INTERPRETATION AND DEFINITIONS

1.1 In these Terms and Conditions, unless the context otherwise requires:

"Agreement" means the contract for training services formed between Synkron Technologies Ltd and the Customer, incorporating these Terms and Conditions, the applicable Registration Form or Purchase Order, and any written variations agreed upon by both parties.
"Attendee" means an individual nominated by the Customer to participate in a Course, or the individual Customer themselves in the case of a direct consumer registration.
"Certification Body" means the independent third-party organisation or OEM responsible for awarding professional certifications or accreditations.
"Consumer" has the meaning ascribed to it under the Kenya Consumer Protection Act, 2012, being any natural person who acquires training services for personal, family, or household use, and not for business purposes.
"Corporate Customer" means a company, partnership, government body, or organisation acquiring training for commercial, industrial, or institutional purposes.
"Course" means a scheduled training programme, workshop, certification course, or professional development session provided by Synkron Training Center.
"Course Commencement Date" means the scheduled date on which a Course begins, as specified in the quotation or order confirmation.
"Course Materials" means all training content, manuals, handouts, presentations, software, datasets, exercises, simulations, and other materials provided to Attendees in connection with a Course, whether in physical or electronic form.
"Customer" means any Corporate Customer or Consumer acquiring Training Services.
"Force Majeure" means any event beyond the reasonable control of the affected party, including but not limited to acts of God, natural disasters, pandemics, epidemics, wars, terrorism, riots, civil commotion, strikes, lockouts, industrial disputes, fires, floods, droughts, earthquakes, freight embargoes, port closures, transportation delays, accidents, government actions, regulatory changes, sanctions, export or import restrictions, failure of suppliers or subcontractors, power failures, and interruptions to telecommunications or internet services.
"Intellectual Property" means all patents, trademarks, copyrights, designs, trade secrets, know-how, and other proprietary rights.
"Kenyan Public Holiday" means any day declared as a public holiday under the Kenyan Public Holidays Act or by official gazettement.
"OEM" means the original equipment manufacturer or software developer on whose behalf Synkron provides training, including but not limited to Siemens, Danfoss, ABB, Copa Data, Murr Elektronik, and Pilz.
"Overtime Hours" means any hours worked before 08:00 or after 17:00 on weekdays; any hours worked after 13:00 on Saturdays; and all hours worked on Sundays and Kenyan Public Holidays.
"Paystack" means the third-party payment processor through which online payments are facilitated.
"Platform" means the Synkron Training Center digital learning and registration platform accessible at https://trainingcenter.synkron.africa.
"Synkron" means Synkron Technologies Ltd, trading as Synkron Training Center.
"Training Services" means the instruction, training, workshops, examinations, evaluations, and related services provided by Synkron under the Agreement.
"Working Hours" means Monday to Friday between 08:00 and 17:00 hours with a one-hour break, and Saturday between 08:00 and 13:00 hours, Kenyan time (EAT, UTC+3).

2. APPLICATION AND PRIORITY OF TERMS

2.1 These Terms and Conditions constitute the entire agreement between the parties concerning the subject matter herein and supersede all prior negotiations, representations, and understandings, whether written or oral.

2.2 Submission of a Registration Form or Purchase Order, or completion of payment through the Platform, constitutes unconditional acceptance of these Terms and Conditions. No contract is formed until Synkron issues a written Order Confirmation or payment is confirmed through the Platform. Synkron reserves the right to decline any registration, in whole or in part, without giving reasons.

2.3 Any terms and conditions appearing in the Customer's documents that are inconsistent with, or add to, these Terms and Conditions shall be void and of no effect, unless specifically agreed to in writing by a duly authorized director of Synkron.

2.4 Synkron's failure to object to provisions contained in the Customer's documents shall not constitute a waiver of these Terms and Conditions nor an acceptance of the Customer's terms.

2.5 These Terms and Conditions apply to all transactions with Customers located in Kenya and elsewhere, subject to the dispute resolution provisions in Clause 16.

2.6 Where the Customer is a Consumer, nothing in these Terms and Conditions shall exclude or limit the statutory rights of the Consumer under the Consumer Protection Act, 2012, the Data Protection Act, 2019, or any other applicable consumer protection legislation. If any provision of these Terms conflicts with such statutory rights, the statutory provision shall prevail.

3. QUOTATIONS, REGISTRATION, AND ACCEPTANCE

3.1 All quotations issued by Synkron are valid for thirty (30) calendar days from the date of issue, unless otherwise stated in writing. Quotations do not constitute an offer and are subject to withdrawal or revision at any time prior to formal acceptance.

3.2 A binding Agreement is formed only upon:

(a) receipt by Synkron of the Customer's official Registration Form or Purchase Order; or
(b) confirmation of payment through the Platform; and
(c) written Order Confirmation issued by Synkron or automated confirmation through the Platform.

3.3 The Customer is responsible for ensuring that Attendees meet any stated prerequisites for a Course and that the Course is suitable for the Attendees' skill levels. Synkron assumes no duty to assess Attendee suitability beyond the prerequisites stated in the Course description.

3.4 Synkron reserves the right to postpone or cancel a Course if minimum enrollment numbers are not met. In such event, Synkron shall notify the Customer at least fourteen (14) days before the scheduled Course Commencement Date and shall offer rescheduling or a full refund of fees paid for the affected Course.

4. FEES, TAXES, AND PAYMENT

4.1 Unless otherwise agreed in writing, all fees quoted are:

(a) based on costs ruling at the date of quotation;
(b) exclusive of Value Added Tax (VAT), excise duty, and any other sales taxes or levies imposed by the relevant taxing authority;
(c) exclusive of travel, accommodation, and venue costs, unless expressly stated as an all-inclusive fee; and
(d) calculated per Attendee, per Course, or per group, as specified in the quotation.

4.2 Synkron reserves the right to adjust fees to reflect variations in the cost of materials, instructor fees, venue hire, transport, or other costs occurring between the date of quotation and the Course Commencement Date, where such variations exceed five percent (5%) of the quoted fee. Synkron shall notify the Customer of any such adjustment in writing, and the Customer may cancel the affected registration without penalty if the adjusted fee is not acceptable.

4.3 All taxes, duties, and levies arising from the transaction shall be borne by the Customer. Where Synkron is required by law to collect and remit taxes, the Customer shall pay such taxes in addition to the course fee.

4.4 Payment Methods.

(a) Corporate Customers: Payment shall be made by electronic funds transfer to Synkron's designated bank account, or by such other method as Synkron may specify in writing.
(b) Online Registrations: Individual Consumers and Corporate Customers registering through the Platform shall make payment via Paystack. By using Paystack, the Customer agrees to Paystack's terms of service and privacy policy. Synkron does not store complete payment card details; such data is processed and secured by Paystack.

4.5 Unless otherwise approved in writing by Synkron, payment terms are as follows:

(a) New Corporate Customers: Full payment in advance.
(b) Approved Corporate Customers: Payment within thirty (30) days from the date of invoice.
(c) Online Registrations: Payment in full at the time of booking.
(d) Large Programmes: Milestone-based payments as specified in the written training agreement.

4.6 A discount of five percent (5%) on the total invoice value shall be offered to Corporate Customers for payments cleared within fifteen (15) days of the invoice date, provided the Customer is not on Net Zero or Advance Payment terms. This discount shall be applied to the net invoice amount excluding taxes.

4.7 If the Customer fails to make payment by the due date:

(a) Synkron may, without prejudice to its other rights, suspend the Customer's and its Attendees' access to Courses, the Platform, online learning portals, and certification services until satisfactory security or payment is received;
(b) the Customer shall pay a recurring late fee of three percent (3%) per month (thirty-six percent (36%) per annum) on the total overdue amount, accruing on a month-on-month basis until the debt is fully extinguished;
(c) where the Customer is a Consumer, any late payment charge shall comply with the requirements of fairness and good faith under the Consumer Protection Act, 2012;
(d) Synkron may charge reasonable recovery costs, including administrative costs and legal fees on an attorney-and-own-client basis, in recovering overdue amounts.

4.8 The Customer shall not withhold, deduct, or set off any amount from payments due without Synkron's prior written consent.

4.9 Acceptance of late or partial payment shall not constitute a waiver of Synkron's rights to the full amount due, nor shall it preclude Synkron from exercising any remedy for the Customer's default.

5. COURSE DELIVERY AND ATTENDANCE

5.1 Course schedules and Commencement Dates are estimates only, subject to instructor availability and minimum enrollment. All dates are provided in Kenyan time (EAT, UTC+3).

5.2 Synkron shall use reasonable commercial endeavours to meet scheduled dates but shall have no liability for delays caused by Force Majeure events, instructor illness, or the Customer's failure to provide timely venue access, IT infrastructure, or preparatory materials.

5.3 Unless otherwise agreed in writing:

(a) public Courses are delivered at Synkron's designated training facility or through the Platform;
(b) private on-site Courses are delivered at the Customer's premises, for which the Customer shall provide a suitable venue, seating, IT equipment, projectors, internet connectivity, refreshments, and security at no cost to Synkron.

5.4 The Customer shall ensure that Attendees arrive on time and remain available for the full duration of the Course. Synkron is not obliged to recap material missed by late arrivals or early departures, and no refund or credit shall be given for unattended portions of a Course.

5.5 Normal Working Hours for Synkron's instructors are as defined in Clause 1. Overtime rates shall apply for instruction performed outside Normal Working Hours, including Sundays and Kenyan Public Holidays, at one and one-half (1.5) times the standard hourly rate for weekdays after hours and Saturdays after 13:00, and at double (2.0) times the standard hourly rate for Sundays and Kenyan Public Holidays.

5.6 Where Training Services include on-site consultancy or customised delivery, the final invoice shall be based on:

(a) proven expense receipts for travel, accommodation, meals, and materials; and
(b) actual hours worked as recorded on signed timesheets, subject to the Working Hours and Overtime provisions above.

6. TITLE, INTELLECTUAL PROPERTY, AND CONFIDENTIALITY

6.1 Title to any physical Course Materials supplied shall remain vested in Synkron and shall not pass to the Customer until full payment of the course fee and all other amounts owing have been received in cleared funds.

6.2 All Intellectual Property in Course Materials, training methodologies, curricula, assessments, software, simulations, and know-how shall remain the exclusive property of the relevant OEM or Synkron or its licensors. Nothing in the Agreement grants the Customer any ownership interest therein.

6.3 The Customer is granted a limited, non-exclusive, non-transferable licence to use the Course Materials solely for the personal learning of the enrolled Attendee or the internal training of the enrolled Attendees. This licence terminates upon completion of the Course or termination of the Agreement, whichever is earlier.

6.4 Confidentiality Obligations. The Customer acknowledges that Course Materials contain proprietary, confidential, and trade-secret information belonging to Synkron and the relevant OEMs. The Customer and all Attendees shall:

(a) maintain the confidentiality of all Course Materials and not disclose them to any third party;
(b) not reproduce, distribute, publish, transmit, or communicate Course Materials to any person not enrolled in the Course;
(c) not modify, adapt, translate, or create derivative works from Course Materials;
(d) not record, film, photograph, screen-capture, or stream any part of a Course, whether in-person, virtual, or through the Platform;
(e) not share login credentials or access codes for the Platform or online learning environments with non-registered individuals;
(f) not use Course Materials to develop competing training programmes, commercial offerings, or internal training content;
(g) return or destroy all physical and electronic Course Materials upon Synkron's request or upon termination of the Agreement.

6.5 The Customer shall ensure that all Attendees comply with the restrictions in Clause 6.4. The Customer shall indemnify Synkron against any losses, claims, or damages arising from unauthorised use, disclosure, or distribution of Course Materials by the Customer or its Attendees, including any claims brought by OEMs.

7. WARRANTIES, CERTIFICATION, AND EXAMINATIONS

7.1 Synkron warrants that Training Services shall be performed by qualified instructors with appropriate subject-matter expertise and that Courses shall be delivered in a professional manner.

7.2 Synkron makes no representation or warranty that:

(a) an Attendee will successfully complete a Course, pass an examination, or obtain a certification;
(b) a Course will meet the Customer's specific business objectives or result in measurable performance improvements; or
(c) Course Materials are comprehensive or error-free, although Synkron endeavours to maintain accuracy.

7.3 Certifications and professional accreditations are awarded by independent Certification Bodies or OEMs. Synkron's role is limited to facilitating examination registration and providing preparatory training. The Customer acknowledges that:

(a) certification criteria, exam schedules, passing standards, and renewal requirements are determined solely by the Certification Body or OEM;
(b) Synkron has no control over examination outcomes, certification awards, or the continued validity of certifications;
(c) no refund of course fees shall be given if an Attendee fails an examination or does not meet the Certification Body's criteria;
(d) certification exams may incur separate fees payable directly to the Certification Body.

7.4 Where the Customer is a Consumer, the statutory implied terms as to satisfactory quality and fitness for purpose under the Consumer Protection Act, 2012 apply to the Training Services. Nothing in this Clause 7 shall exclude or limit those statutory rights.

7.5 Synkron warrants that Services shall be performed with reasonable care and skill. If the Customer notifies Synkron in writing of any material defect in the delivery of Training Services within seven (7) days of Course completion, Synkron shall, at its option, re-deliver the defective portion or provide a credit against future bookings.

8. LIMITATION OF LIABILITY

8.1 Subject to Clause 8.2, Synkron's total aggregate liability arising out of or in connection with the Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total course fee paid or payable by the Customer for the specific Course giving rise to the liability.

8.2 Nothing in these Terms and Conditions shall limit or exclude Synkron's liability for:

(a) death or personal injury caused by Synkron's negligence or that of its employees, agents, or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the implied term as to title and quiet possession;
(d) breach of the Customer's statutory rights under the Consumer Protection Act, 2012 or the Data Protection Act, 2019; or
(e) any other liability that cannot be limited or excluded under Kenyan law.

8.3 Synkron shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including but not limited to loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill, business interruption, or loss of data, even if advised of the possibility of such loss, except where such liability arises from gross negligence or wilful misconduct.

8.4 Synkron accepts no liability for:

(a) losses arising from the Customer's failure to implement or apply training concepts within its organisation;
(b) IT failures, internet outages, or equipment malfunctions at the Customer's premises, at Attendee devices, or attributable to Paystack or other third-party service providers;
(c) decisions, actions, or changes in policy of Certification Bodies or OEMs; or
(d) injury or loss sustained by Attendees travelling to or from training venues.

8.5 The Customer shall take all reasonable steps to mitigate any loss or damage arising from Synkron's breach or default.

8.6 No claim shall be brought against Synkron more than twelve (12) months after the date on which the cause of action accrued, or the date of Course completion, whichever is later. This limitation does not apply to claims by Consumers under the Consumer Protection Act, 2012.

9. CANCELLATION, RESCHEDULING, AND SUBSTITUTION

9.1 Registrations may not be cancelled by the Customer without Synkron's prior written consent. Where cancellation is authorized, the following fees apply:

(a) more than thirty (30) days before the Course Commencement Date: fifteen percent (15%) of the total course fee;
(b) between fourteen (14) and thirty (30) days before the Course Commencement Date: twenty-five percent (25%) of the total course fee;
(c) less than fourteen (14) days before the Course Commencement Date: fifty percent (50%) of the total course fee.

9.2 No-shows by registered Attendees are non-refundable and non-creditable. The full course fee remains payable.

9.3 Corporate Customers may substitute an Attendee up to forty-eight (48) hours before the Course Commencement Date at no charge, provided the substitute meets the Course prerequisites. Substitutions requested less than forty-eight (48) hours before commencement are subject to Synkron's approval and may incur an administrative fee. Individual Consumer registrations are non-transferable.

9.4 Rescheduling requests by the Customer are subject to Synkron's written approval. Rescheduling within fourteen (14) days of the Course Commencement Date shall incur a ten percent (10%) administrative fee. Rescheduling within seven (7) days shall be treated as a cancellation under Clause 9.1(c).

9.5 Where the Customer is a Consumer, Synkron shall ensure that cancellation and rescheduling terms are fair and proportionate in accordance with the Consumer Protection Act, 2012. In the event of a material breach by Synkron, the Consumer shall retain the right to cancel and receive a refund as provided by law.

9.6 Synkron may cancel or reschedule a Course without liability if:

(a) the Customer fails to provide required advance payment within the agreed timeframe;
(b) the Customer becomes insolvent, enters liquidation, or ceases to carry on business;
(c) the Course cannot be delivered due to circumstances beyond Synkron's reasonable control; or
(d) minimum enrollment numbers are not met, in which case the Customer shall receive a full refund of fees paid for the affected Course.

10. FORCE MAJEURE

10.1 Neither party shall be liable for any failure or delay in performing its obligations under the Agreement to the extent that such failure or delay is caused by a Force Majeure event.

10.2 The affected party shall:

(a) notify the other party in writing within seven (7) days of the Force Majeure event occurring;
(b) provide reasonable details of the event and its expected duration; and
(c) use reasonable endeavours to mitigate the effect of the event and resume performance as soon as practicable.

10.3 If a Force Majeure event continues for more than sixty (60) consecutive days, either party may terminate the Agreement by written notice without penalty, except that the Customer shall pay for all Training Services delivered and Course Materials supplied prior to termination.

10.4 Force Majeure shall not relieve the Customer of its obligation to make payments that fell due prior to the Force Majeure event.

11. DATA PROTECTION AND PRIVACY

11.1 Synkron shall process any personal data collected from the Customer and Attendees in accordance with the Kenya Data Protection Act, 2019. Synkron's Privacy Policy, available at https://www.synkron.africa/privacy, forms part of these Terms and Conditions and shall be read together with them.

11.2 Synkron shall:

(a) collect and process personal data only for lawful purposes related to the performance of the Agreement, certification registration, and platform operation;
(b) implement appropriate technical and organizational security measures;
(c) not disclose personal data to third parties except as necessary for performance, certification registration, payment processing via Paystack, or as required by law;
(d) retain personal data only for as long as necessary for the purposes specified or as required by law.

11.3 The Customer warrants that it has obtained all necessary consents from Attendees for the processing of their personal data by Synkron in accordance with these Terms and Conditions and the Privacy Policy.

11.4 Each party shall treat as confidential all non-public commercial, technical, and financial information disclosed by the other party in connection with the Agreement, and shall not disclose such information to third parties without prior written consent, except as required by law or for the purpose of enforcing rights under the Agreement.

12. EXPORT CONTROL AND CROSS-BORDER DELIVERY OF MATERIALS

12.1 Where physical Course Materials are shipped outside Kenya, the Customer is solely responsible for complying with all import regulations, licensing requirements, and customs formalities in the destination country, and shall bear all costs of customs clearance, duties, taxes, and inland transportation.

12.2 The Customer shall not export, re-export, divert, or transfer Course Materials to any destination or end-use prohibited by applicable sanctions or export control regulations.

13. CHANGES TO COURSES AND PROGRAMMES

13.1 Synkron and the relevant OEMs reserve the right to change Course curricula, instructors, schedules, venues, and materials without prior notice, provided that the delivered Course substantially conforms to the agreed description and learning objectives.

13.2 If any Course is discontinued during the term of the Agreement, Synkron shall use reasonable endeavours to offer suitable alternatives of equivalent or improved content.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1 This Agreement shall be governed by and construed in accordance with the laws of the Republic of Kenya.

14.2 In the event of any dispute arising out of or in connection with the Agreement, the parties shall first attempt to resolve the dispute amicably through good faith negotiations between their respective senior management for a period of not less than thirty (30) days.

14.3 If the dispute is not resolved through negotiation:

(a) where the contract value exceeds Kenya Shillings Five Million (KES 5,000,000) or its equivalent, the dispute shall be finally resolved by arbitration under the Arbitration Act, 1995 (Laws of Kenya) and the rules of the Nairobi Centre for International Arbitration (NCIA);
(b) the seat of arbitration shall be Nairobi, Kenya;
(c) the arbitration shall be conducted in the English language;
(d) the tribunal shall consist of one (1) arbitrator, or three (3) arbitrators where the dispute value exceeds KES 20,000,000 or its equivalent, or as otherwise agreed by the parties;
(e) the parties agree to keep the arbitration and all related proceedings confidential; and
(f) the arbitral award shall be final and binding on the parties, and judgment upon the award may be entered in any court of competent jurisdiction.

14.4 Where the Customer is a Consumer or where the dispute value does not exceed KES 500,000, either party may refer the dispute to the Magistrate's Court or the High Court of Kenya, as appropriate, with jurisdiction in Nairobi.

14.5 Nothing in this Clause 14 shall prevent either party from seeking urgent interim or injunctive relief from a court of competent jurisdiction to protect its rights pending the resolution of the dispute.

14.6 Each party shall bear its own costs in connection with the negotiation phase. In arbitration or litigation, the prevailing party shall be entitled to recover reasonable costs, including legal fees, as determined by the tribunal or court.

15. GENERAL PROVISIONS

15.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable under any applicable law, such provision shall be severed and the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.2 No waiver by Synkron of any breach by the Customer shall be effective unless in writing, and no waiver shall be deemed a waiver of any subsequent breach.

15.3 The Customer may not assign or transfer its rights or obligations under the Agreement without Synkron's prior written consent. Synkron may assign its rights to payment and enforce its remedies without restriction.

15.4 A person who is not a party to the Agreement shall have no rights under the Agreement, except where expressly provided by Kenyan law.

15.5 These Terms and Conditions, together with the applicable quotation, order confirmation, Platform terms of use, Privacy Policy, and any written variations, constitute the entire agreement between the parties and supersede all prior agreements, understandings, and negotiations.

15.6 All notices under the Agreement shall be in writing and delivered by hand, registered post, courier, or email to the addresses specified in the order confirmation. Notices shall be deemed received:

(a) if delivered by hand or courier, on the date of delivery;
(b) if sent by registered post, five (5) days after posting; or
(c) if sent by email, on the next business day after sending, provided no delivery failure notification is received.

15.7 This Agreement is drawn up in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.

15.8 Clauses 6 (Title, Intellectual Property, and Confidentiality), 7 (Warranties), 8 (Liability), 11 (Data Protection), 14 (Dispute Resolution), and 15 (General) shall survive termination of the Agreement.

CONTACT

For questions regarding these Terms and Conditions, please contact:

Synkron Technologies Ltd
T/A Synkron Training Center
Email: legal@synkron.africa
Website: www.synkron.africa
Training Platform: trainingcenter.synkron.africa

Last updated: 15.05.2026